20 October 2017
PDF/Print version
Returning applicants, please log in
Not registered? Register here
List of closed vacancies
Return to current vacancies list

The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: HQ/16/GSC/FT774
Title: HR Officer
Grade: P3
Contract type: Fixed-term Appointment
Duration of contract:  2 years (renewable subject to satisfactory performance and continuing need for the post)
Date: 16 December 2016
Application Deadline: 6 January 2017 Vacancy Notice Cancelled
Duty Station:  Kuala Lumpur, Malaysia
Organization unit: HQ/GSC Global Service Centre (HQ/GSC) /
HQ/GHR Global Human Resources (HQ/GHR)
The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields.

The Global Human Resources (GHR) team within the GSC focuses on the execution of HR services on a global scale with the aim to provide reliable, efficient, and consistent services as a one-stop-shop for all staff in WHO and partner agencies.
Description of duties:
Under the general supervision of the Coordinator, HR Service Center, the Human Resources Officer (HRO) leads a team and provides advice to staff members on entitlements and contracts issues, applying judgment in the implementation of HR policies and procedures. The HRO may be requested to participate in policy and guidelines development. The incumbent leads an HR team in support of the delivery of HR services in the area of contract administration and advice to fixed-term and/or temporary staff members.

Specifically, the incumbent will:
- Establish overall objectives and priorities for the unit for the effective and client-oriented delivery of HR services in consultation with the Coordinator and other HR Officers in the HR Service Center
- Organize the workflow in the unit to ensure timely processing of all requests for contracts, entitlements and benefits
- Promote consistency and best practices in the interpretation and administration of staff entitlements and conditions of service contained in the Staff Regulations and Rules, WHO Manual, HR e-guide
- Provide expert advice to staff members on their entitlements and conditions of service
- Identify contraventions of the established rules and policies, the potential for appeals and the implications of alternative courses of action
- Formulate recommendations for exceptions to existing rules and policy based on on-going cases
- Liaise with other units and services to respond to queries from staff
- Provide statistics and reports on the team's activities as required
- Participate in working groups and special projects on HR issues and systems as required
- Perform other duties as required.
- University degree in HR Management, Public or Business Administration, or related field.

- Advanced degree.

For WHO staff, please see E-manual III.4.7, para 220.

WHO only considers higher educational qualifications obtained from an accredited institution in the World Higher Education Database (WHED). The list can be accessed through the link:
- Proven knowledge of human resource management principles and practices in a multicultural-environment, preferably including knowledge of WHO or UN entitlements and benefits
- Good understanding of HR computerized information systems
- Planning and organizational skills
- Ability to analyze issues and to present information in a clear and logical manner, both orally and in writing
- Excellent inter-personal and communication skills in a client-service context
- Tact and discretion
- Supervisory skills

WHO core competencies:
1. Moving forward in a changing environment
2. Producing results
3. Communicating in a credible and effective way
4. Creating an empowering and motivating environment
5. Ensuring the effective use of resources
- Minimum 5 years of work experience in HR management, including providing advice and support.

- Experience on entitlements in the UN Common System
- Supervisory experience
- Field experience
- Excellent knowledge of English, both written and spoken.

- Knowledge of French or another WHO official language would be an advantage.
Additional Information:
- Only candidates under serious consideration will be contacted.
- Other similar positions at the same level may be filled from this Vacancy Notice; including those of a temporary nature of a period 12 months.
- A written test may be used for screening purposes.

WHO's salaries are calculated in US dollars. They consist of a base salary and a post adjustment, which reflects the cost of living in a particular duty station and exchange rates.

Other benefits include: 30 days annual leave, family allowance, home travel, education grant for dependent children, pension plan and medical insurance.

Please visit the following website for more information on WHO:

Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

This Vacancy Notice is published in English only.
Annual salary: (Net of tax)
USD 57,379 at single rate
USD 61,470 with primary dependants
Post Adjustment: 23.5 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Notice Cancelled

This vacancy is shown for viewing only. It is not currently open for applications
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.