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Vacancy Notice No: PAHO/14/TASR31
Title: Staff Engagement Specialist, PMIS
Grade: P2
Contract type: Temporary Appointment under Staff Rule 420.4
Duration of contract:  Six (6) months
Date: 3 July 2014
Application Deadline: 18 July 2014 Vacancy Filled
Duty Station:  Washington, D.C., United States of America
Organization unit: AM Americas (AM) /
AMRO Americas Regional Office (AM/RGO)
The Director of Administration (AM) is the chief administrative officer of the Organization and is responsible for providing advice to the Director and senior management on financial and administrative management rules, and practices and for establishing and implementing policies, systems and procedures in order to improve organizational efficiency. As part of the Strategic Initiative and Innovation (AM/SII) Team, the Staff Engagement function is responsible for developing and implementing staff engagement on evolving administrative policies, procedures, and initiatives, using outreach products/services to: deliver uniform and consistent engagement messages in support of management decisions; keep various audiences informed and ensure consistent compliance; provide formal and informal engagement and outreach opportunities for employees to give feedback; capture feedback on key aspects and metrics of staff engagement effectiveness; and appropriately craft staff engagement messages recognizing the multi-cultural staff audience.
Description of duties:
Under the general supervision of the Director of Administration (AM), and the direct supervision of the Advisor, Staff Engagement (AM/SII), and in close coordination with the PMIS Project Management Team, the incumbent is responsible for, but not necessarily limited to the following duties:
a) Manage the staff engagement strategy of the PASB Management Information System (PMIS) project, within and coordinated with the change management strategy of the project; develop and implement the staff engagement plan to inform staff and other relevant stakeholders about the progress of the project; develop promotional campaigns to generate excitement about the project, including expected organizational changes, and planned features of the new system;
b) Develop status reports to raise awareness of the importance of the PMIS project; identify audience needs for information and develop staff engagement mechanisms to address those needs; keep stakeholders informed about their expected involvement and contributions, including managing the change agent network established for the PMIS at country office and PAHO HQ levels;
c) Promote transparency of the progress of the PMIS project implementation among staff members, Member States and strategic partners; engage all relevant stakeholders in the implementation of the PMIS project as it affects technical cooperation;
d) Develop on-going staff engagement mechanisms to engage staff and to promote the implementation of the Workday, Tidemark, Cornerstone, In-Tend, and other software packages that makes up the PMIS Enterprise Resource Planning (ERP) system; keep the internal PMIS Core Team informed about the progress of the overall project; announce new functionalities/capabilities/benefits as they become available;
e) Perform other related duties, as assigned.
A bachelor's degree in one of the social, health, staff engagement, communication or information management sciences or in a related field from an accredited university.
Key Behavioral Competencies:
--Intra-institutional Action: Displays, through behavior, understanding of PAHO's values and mission. Seeks information on and acts with understanding of the Organization's expectations while advancing further the understanding and application of its policies. Shows interest and concern for the activities related to his/her work in conjunction with the mission, values, vision and policies of the organization. Behaves consistently in accordance with the Code of Ethics of the Organization.
--Analysis, Synthesis, and Forecasting: Objectively analyzes situations and, based on evidence and knowledge, suggests actions to improve implementation. Bases one's actions on available information, applies knowledge acquired from experience. Prioritizes the information according to one's needs or the Organization's. Is capable of anticipating the implications of analyzed situations between one to six months ahead.
--Communication: Actively engages in conversation with the key players in a multicultural environment both within and outside the organization. Develops a network of appropriate contacts inside and outside PAHO to gain information or to build an alliance. Takes into consideration the multicultural differences within the organization.
--Knowledge Management: Shares knowledge and information appropriately and participates in activities to facilitate sharing. Develops tools and protocols for creation, integration and dissemination of knowledge. Researches opportunities, methods and approaches for delivering value through improved knowledge.
--Teamwork: Encourages team members, adds significant contribution when participating in internal and external work teams, and leads through personal example the virtues of team success--collaboration, trust, transparency and joint responsibilities. Builds and maintains mutually beneficial productive interpersonal relations based on trust, inside and outside the Organization. Keeps every team member informed as well as shares relevant and useful information.
--Information Management: Verifies that relevant information is obtained, processed, selected, and disseminated in area of work. Acquires the training to utilize technologies for processing information relative to the area of work in a logical and organized manner, which facilitates the dissemination of information, resulting in information that is consistent, valid and accurate. Keeps abreast of latest technologies for processing the information relevant to the area of work, and weighs its advantages/disadvantages.
--Resource Mobilization: Is capable of ordering and presenting the information for resource mobilization appropriately. Is able to adapt information in an objective manner and can analyze data. Is able to interpret and cover all the main aspects of the data.

Technical Expertise:
- Theoretical and practical knowledge and skills in aspects related to knowledge management, project management, communication, and dissemination techniques and methods to include alternative ways to promote knowledge management.
- Ability to create and advocate innovative approaches to facilitate and enhance knowledge sharing capacity, including the use of social tools and networks, as well as monitoring these processes.
- Ability to acquire knowledge and information about a wide-range of subject-matter fields, and to select, organize, and present information in a manner suitable to the intended audience
- Excellent knowledge and skills for the design, organization and coordination of information networks processes.
- Knowledge of business and management involved in strategic planning, resource allocation and coordination of people and resources.
- Ability to manage multiple issues and tasks in a complex organizational environment and to re-prioritize actions on short notice.
- Excellent organizational and analytic skills combined with strong professional oral and writing skills including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization.

IT Skills:
Demonstrated ability to effectively use a computer and utilize software programs such as Microsoft Office Word, Excel, PowerPoint, SharePoint and Outlook. Other IT skills and knowledge of other software programs such as Visio and Project will be an asset.
Five years of combined national and international experience working in staff engagement, knowledge management, project management, communication, including effective use of information networks, systems and portals.
Very good knowledge of Spanish or English with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.
Additional Information:
PAHO offers an attractive compensation package including a monthly net salary (subject to mandatory deductions for pension contributions and health insurance), pension plan, health insurance scheme, and annual leave. Benefits for internationally recruited staff may include travel and removal expenses on appointment and separation, assignment grant and rental subsidy, as applicable.


Monthly salary: (Net of tax)
US$5,864.08 at single rate

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

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