26 September 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: EURO/14/FT362
Title: Technical Officer, Health Services Delivery and the Coordination and Integration of Providers (Almaty)
Grade: P4
Contract type: Fixed-term Appointment
Duration of contract:  Two years (1) See Additional Information below
Date: 23 July 2014
Application Deadline: 10 August 2014 Vacancy Notice Cancelled
Duty Station:  Almaty, Kazakhstan
Organization unit: EURO Europe Regional Office (EU/RGO) /
EU/DSP Health Systems and Public Health (EU/DSP)
Health Systems Delivery Programme (HSD)
The Health Services Delivery Programme - guided by the health system strengthening objectives of the Division of Health Systems and Public Health - aims ultimately to enhance the support provided to Member States in their efforts to optimize the provision of people-centred, coordinated/integrated health services delivery for improved health outcomes. Work within the Programme is encompassed by the development of a Framework for Action towards Coordinated/Integrated Health Services Delivery - a comprehensive, action-oriented work plan to support Member States with the resources (tools, instruments and competencies) for leading and managing service delivery transformations.

The new Centre in Almaty is to work in close partnership with the Regional Office as a satellite unit of the Health Services Delivery Programme in Copenhagen for an increased presence in countries as a hub of learning and resources on strengthening primary health care-led service delivery. The Programme's core vision for optimizing the health service delivery function works across the following four areas: (i) sound governance arrangements and management of service delivery, ensuring a clear vision and institutional arrangements for implementation, supervision and continuous performance improvement; (ii) people-centred models of care, designing core services along a full continuum of public health, personal and social care services for the coordinated/integrated provision of care; (iii) the organization of providers with system functions of payment and incentives, information, and other resources aligned to ensure defined models of care are standardized and of high-quality; and (iv) continuous performance improvements, safeguarding the quality of services through a proactive feedback system on performance supported by learning strategies and opportunities for enhanced competencies.

Mandate of Centre for Primary Health Care

The function of the new Centre has been defined according to four core pillars, to which the technical staff in alignment with the Health Services Delivery Programme are expected to work:
  1. Knowledge synthesis: Ensuring a conceptually sound and continuously evolving evidence-based informs the foundation for technical assistance, systematizing innovative thinking and evidence and organizing messages into a common narrative and vision for priorities in-house.
  2. Country support: Providing technical assistance as requested by Member States, leveraging experiences across countries by documenting and collocating practices to optimize the delivery of services.
  3. Policy analysis for change management: Deciphering priority lists of actions, policy options, mechanisms and tools for processes like leading and managing service delivery transformations, coordinating capacity building and training programmes and disseminating policy tools and instruments.
  4. Alliances and networking: Identifying synergies with global health initiatives and fostering meaningful partnerships with leading academic institutions, think tanks, donors and international organizations and collaborating with Development Partners and other actors working with and across Member States.
Purpose of the position
To provide technical assistance at the request of Member States to strengthen health services delivery, supporting the optimal organization of health services delivery systems, aligning inputs including financial, human resources for health, medicines and information for the coordinated/integrated provision of care. To develop a technical portfolio of work for strengthening the organization of providers and the alignment of incentives and other managerial mechanisms in primary care and with secondary, tertiary and other personal, public health and social services. To promote a systemic orientation to health services delivery strengthening, working in partnership with other technical staff of the Centre for Primary Health Care in Almaty, Kazakhstan and the Health Services Delivery Programme at the Regional Office for Europe, for the successful realization of co-operations with Member States and the defined programmes and projects.
Description of duties:
Under the guidance of the Centre's Head of Office and the Health Services Delivery Programme Manager, the incumbent will assume the following core responsibilities and achieve the stated tasks:

A. Core tasks in advisory role for country-specific support
  1. Providing technical assistance to Member States for the optimal organization of health providers, including employment and service delivery arrangements to address human resource gaps, advising on strategies including contractual employment, outsourcing and public-private partnership schemes.
  2. Developing innovative, comprehensive technical co-operations to support Member States in the re-orientation of health care services towards more comprehensive and integrated care with emphasis on clarifying the division of tasks between health providers (scope, breadth, range of services) across public health, personal and social care services and between primary and hospital care.
  3. Advising on the application of organizational principles, such as the gate-keeping function, introduction of care coordinators and use of multi-disciplinary teams for the provision of more coordinated/integrated health services delivery, including the alignment of resources and incentives as called for by design.
  4. Supporting Member States in building partnerships and policy dialogue for strengthening health care services, engaging relevant key stakeholders in the context of their national health strategies while ultimately aiming to foster the national capacity for defined priorities to be realized.
B. Core tasks in technical role for inter-country work
  1. Synthesizing experiences and advising on the strategic alignment of payment and other incentives to optimize the performance of health professionals, such as the strategic use of performance and payment by results techniques and integrated or pooled budgets.
  2. Consolidating and reviewing organizational principles for the provision of more coordinated and collaborative services across providers, such as triaging and gate-keeping schemes as well as the conditions for their alignment in service delivery systems.
  3. Consolidating coordination mechanisms for enhanced synergies in the scope, breadth and range of services provided by the health workforce with the model of care defined; seeking alignment with the management of services delivery and realization of the continuous improvement of performance.
  4. Synthesizing and sharing experiences for the support of informal care networks and family care givers as an extension of the health workforce for more people-centred health services delivery.
Essential: Advanced university degree in public health, health policy, nursing/midwifery, social or political sciences or health economics.
Desirable: Doctoral degree in any of the above-mentioned advanced degrees.
Functional skills and knowledge
  • In-depth knowledge of health systems and basic understanding of core health system functions of governance, financing and resource generation informed by the values and principles of a primary health care approach is essential.
  • Knowledge and skills in the formulation of technical cooperation interventions and in the development of criteria for evaluating programme interventions with emphasis on health care services.
  • Demonstrated ability to effectively use a computer and software programmes such as Microsoft Office Word, Excel, Power Point and Outlook.
Desirable: Familiarity with the socio-demography and political economies that make up the Region's 53 Member States. Knowledge of the WHO and UN system. Other IT skills and knowledge of other software programmes.

Competencies: see WHO Global Competencies model at
  1. Communicating in a credible and effective way: Excellent writing abilities, as reflected in a history of high-quality and concise technical reports. Excellent presentation skills, as reflected in a history of high-quality technical and policy related presentations in international fora.
  2. Ensuring effective use of resources: The incumbent identifies priorities in accordance with WHO strategic directions, develops and implements action plans, organizes the necessary resources and monitors outcomes.
  3. Moving forward in a changing environment: Ability to propose new approaches and ideas, adapting and responding positively to change. Recognize opportunities for improvement, adapting readily and efficiently to changing priorities and demands.
  4. Building and promoting partnerships across the Organization and beyond: Ability to build and maintain internal and external partnerships, promoting synergies between the work of WHO and external partners. Encourages mutually beneficial working relationships both inside and outside the Organization to achieve results.
  5. Promoting innovation and Organizational learning: Encouraging a culture of continuous learning and innovation, using feedback in a way to increase effectiveness. Establishing an environment for learning and development and accepting a sense of responsibility for improving the Organization.
  • A minimum of 7 years of professional experience, including at least 3 years of international experience with progressive responsibility in technical areas related to health systems and health financing and payment mechanisms, the organization of primary health care, hospitals or public health services.
  • Demonstrated experience in health policy analysis and developing, planning, implementing and/or monitoring and evaluation of health services delivery programmes.
  • Experience interacting with a broad range of health stakeholders both globally and country level.
Desirable: Professional experience working in the UN in general, WHO in particular, and/or other international organizations.
Essential: Excellent knowledge of written and spoken English.
Desirable: Proficiency in Russian.
Additional Information:
(1) Extension of appointment is subject to a) satisfactory performance, b) continued need for the function, and c) availability of funds.

Similar positions at the same grade may be filled using this vacancy notice.

WHO has an on-line recruitment system, therefore ONLY applications submitted on-line at will be accepted.

All on-line applications are automatically acknowledged. If you do not receive an e-mail within 24 hours confirming receipt of your application, you should verify your on-line profile. In case of repeated difficulties, contact by e-mail indicating the vacancy title and number in the subject line.

A written test will be used as a screening tool. Successful test candidates will be invited to a competency based interview which will include an oral presentation.
Annual salary: (Net of tax)
USD 67 611 at single rate
USD 72 605 with primary dependants
Post Adjustment: 38.3 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Notice Cancelled

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