21 October 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: WRO/VN/2014/9
Title: National Professional Officer (Senior Communication and Media Relations)
Grade: NO-C
Contract type: Fixed-term Appointment
Duration of contract:  Two years
Date: 23 June 2014
Application Deadline: 14 July 2014 Selection in Progress
Duty Station:  New Delhi, India
Organization unit: SEARO Countries (SE_ACO) /
SE_IND WR Office, India (SE_IND)
WHO India Country Office collaborates with the Government of India and relevant stakeholders within the framework of the collaborative Country Cooperation Strategy (CCS), to actively support the development and implementation of national health policies, strategies and plans in the area of Health Systems strengthening.

The WCO-India programme of work supports the GOI in :

Providing technical support in developing national policies, strategies and activities in the area of health systems strengthening including health financing.
Advocating for Universal Health Coverage and building up national capacity in UHC related matters.
Facilitating the adoption of evidence based public health interventions as well as appropriate reforms/changes with a view to promote equity and accelerate the movement towards Universal Health Coverage

Underlying Values and Core Functions of WHO

All the Member States of WHO in the South East Asia Region (SEAR) share the common value of the highest attainable standard of health as a fundamental human right. All of WHO actions are based on this and rooted in the underlying values of equity, solidarity and participation.

The seven point global health agenda contained in WHO's Eleventh General Programme of Work (2006-2015) includes: (i) investing in health to reduce poverty; (ii) building individual and global health security; (iii) promoting universal coverage, gender equality and health related human rights; (iv) tackling determinants of health; (v) strengthening health systems and equitable access; (vi) harnessing knowledge, science and technology; and (vii) strengthening governance, leadership and accountability.

WHO's mandate revolves around six core functions: (i) providing leadership on global health matters; (ii) shaping the health research agenda; (iii) setting norms and standards; (iv) articulating evidence-based policy options; (v) providing technical support to countries; and (vi) monitoring and assessing health trends.

The South-East Asia Region of WHO is made up of 11 countries, with over 1.8 billion people, with India's population of 1.2 billion. The diversity of people and health situations requires, on the demand side, a solid understanding of the emerging socio-economic, epidemiologic and demographic patterns and trends at both the aggregate as well as national and sub-national levels, with due sensitivity to disadvantaged populations and vulnerable segments of the society. On the supply side, it is equally crucial to have a solid understanding of the commonalities and divergences of the health systems, the circumstances and political economy under which they have evolved and operate.

Mission of the WHO Country Office for India

Within the framework of WHO's Country Cooperation Strategy the mission of the WHO Country Office is to support India in: (i) developing and sustaining its own health policies, health systems and public health programmes; (ii) working to prevent and overcome threats to health; (iii) anticipating future challenges; and (iv) advocating public health.

Purpose of the Position:

Contribute to implementation of WHO's Country Cooperation Strategy with the Government of India by supporting the work of the WHO Country Office for India in the area of Communication, enhancing the public image and perception of the organization by publicizing WHO India programmes to the media and general public. Strategizing timely and effective communication plans, advocacy for priority programmes at WHO India by working in close collaboration with partner organizations, stakeholders on joint communication initiatives for collaborative programmes.
Description of duties:
Under the overall guidance of the WHO Representative to India and the direct supervision of Coordinator, Health Programmes, with a view to achieve the expected results set out in the relevant WCO-India biennial workplans in accordance with WHO's Country Cooperation Strategy with India (2012-2017), as part of the WCO-India team working on health systems, the incumbent will have the following responsibilities:

(A)Managing Public Information Assignments

(1) Conceptualizing, designing and implementing WCO's communication strategies (including the dissemination of public information), ensuring that the latter support the Country office's programs and objectives;
(2) Advising on the country-wide planning, implementation and evaluation of the organization's policy and strategies in the field of public information and education for health;
(3) Maintaining contact with mass media, other UN Information Officers, Governmental organizations and Non-governmental organizations, with the aim to encourage the production and dissemination of information relevant to the implementation of national health strategies;
(4) Planning, drafting and preparing press releases, feature articles and fact sheets in consultation with the technical teams. Also assisting with the preparation of other written materials directed at the media, organizing the preparation of pamphlets, booklets and articles of national, regional and global health activities and problems in cooperation with WHO technical staff and national specialists;
(5) Ensuring production of quality communication materials such as print, electronic materials and website updates by soliciting information from sources within and outside WCO India. Also, providing consulting inputs on their design and layout;
(6) Briefing visitors on WHO public information policies, strategies and activities and keeping WCO India staff informed of news items concerning WHO and related matters;
(7) Supporting the documentation of success stories, case studies and best practices, as required:
(a) Contributing to the development of IEC/BCC material for use at multiple levels, including grass root level;
(b) Supporting the generation and/or maintenance of research and specialized information at the request of WR and direct reports, to support programs;
(c) Communicating brand guidelines to employees and partners.

(B) Other Important Responsibility Areas:

(1) Supporting the overall management of WCO India's website, coordinating with web team for regular/ timely updates and reviewing website content;
(2) Developing and coordinating communication training for WCO India staff.

(C) Media Activities

(1) Organizing and moderating press/ technical briefings for the media and coordinating between media and WHO experts to ensure timely, efficient provision of information to the press, participating in WHO India health-related conferences, strengthening capacity to assist media representatives and answering their queries. Also, maintaining and improving contacts with journalists and media in order to stimulate their interest in health problems in general and WHO India activities in particular; and organizing orientation sessions for the media and media skills training programmes for the technical staff and country professionals;
(2) Facilitate networking and providing support for advocacy and profile-building activities of WCO - India;
(3) Coverage of WCO India activities and meetings, and acting as press officer for major policy events such as World Health Day as well as other national meetings involving WHO;
(4) Liaising with donors. MoH&FW/GOI, HQ and other UN agencies for information inputs. Building and maintaining media relations and providing support for media relations to WR for this purpose;
(5) Maintaining, updating and using the WCO India website homepage, as an essential tool of communication with general public and media during emergencies;
(6) Perform any other tasks as required by the supervisors.
Essential: University degree in Journalism/Mass Communication with exposure to advocacy and communications work in the area of health and/or development.

Desirable: Postgraduate degree (Master's) in any of the above or a combination of training and experience.
Functional Skills and Knowledge:

The incumbent should identify with the core values of the World Health Organization.

Thorough knowledge of Mass Communication. Good understanding of country's needs and priorities, of issues and policies related to Media. Very good knowledge of WHO policies, programmes and guidelines in the related areas. Knowledge of the administrative functioning of government institutions and related departments/agencies, and of the other partners in India would be an asset.

Very good ability to build and maintain relations and network with national authorities and other stakeholders across relevant sectors. Understanding of the potential motivating factors within national context and ability to adjust to new approaches in an increasingly complex environment.
Modern management skills (planning and evaluation, etc).Capacity to prepare terms of reference and to prepare and monitor and manage the implementation of contractual agreements. Capacity to convey information and options in a structured and credible way; ability to speak and write clearly. Proficiency in computer applications and ability to draft reports.

Knowledge of WHO /UN agencies programmes and practices will be an advantage.

1.Communicating in a credible and effective way
2.Producing results
3.Ensuring the effective use of resources
4.Fostering integration and teamwork
5.Building and promoting partnerships across the Organisation and beyond

Other skills (e.g. IT): Excellent knowledge of MS Office applications, especially Excel computer skills for making high quality data analysis and presentations.
Essential: At least five years of experience in the field of communications, in which at least three years must be in networking and liaison-building activities with national and international organizations.
Desirable: Experience of work in UN and/or other international organizations.
Essential: Excellent knowledge of written and spoken English and knowledge of Hindi.
Desirable: Knowledge of other languages an asset.
Additional Information:
This position is subject to local recruitment and will be filled only by a national of India.
Annual salary: (Net of tax)
25,59,470/- at single rate

This vacancy notice may be used to fill other similar positions at the same grade level.

A written test and interviews may be used as a form of screening

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Selection in Progress

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