18 October 2017
PDF/Print version
Returning applicants, please log in
Not registered? Register here
List of closed vacancies
Return to current vacancies list
Vacancy Notice No: PAHO/14/FT335
Title: Director, Information Technology Services
Grade: P5
Contract type: Fixed-term Appointment
Duration of contract:  Two years, first year probationary period.
Date: 23 September 2014
Application Deadline: 7 October 2014 Vacancy Filled
Duty Station:  Washington, D.C., United States of America
Organization unit: AM Americas (AM) /
AMRO Americas Regional Office (AM/RGO)
Director of Administration (AM)/Director (D)
Information Technology Services (ITS) provides leadership and direction in the deployment of information and communication technologies and systems to support the Pan American Health Organization/Regional Office of the Americas of the World Health Organization (PAHO/WHO) regionally in carrying out its mandate. ITS is also responsible for establishing and maintaining strategies, policies, standards and procedures. The Area must ensure the effective and efficient provision of information and communication services in a geographically dispersed environment.
Description of duties:
Under the general supervision of the Director (D), and the direct supervision of the Director of Administration (AM), the Department Director is responsible for, but not necessarily limited to, the following assigned duties:
a) Support the work of the PASB Management Information System (PMIS) Project Team in the transformation of the Organization's legacy Management Information System into the Enterprise Resource Planning (ERP) system, in coordination with all relevant partners and stakeholders; lead technical support required for the use and interfacing of legacy systems and other corporate systems; ensure that the PMIS Project is supported by effective information technology architecture, as well as governance, oversight and compliance of organizational strategies and rules;
b) Coordinate the implementation of the Organization's Information and Communications Technology (ICT) Strategy; ensure that it is aligned with the Organization's business needs and strategic plans; establish, propose and maintain the Organization's information technology governance, policies and guidelines;
c) Accountable for managing and directing the Information Technology (IT) functions of the Organization, including information and data integrity. This includes all data centers, regional service centers, production scheduling functions; help desks, communication networks (voice and data), computer program development, and computer systems operations; maintain the integrity of all electronic and optical books and records of the Organization;
d) Review all computerized and manual systems; information processing equipment and software for acquisition, storage and retrieval; and definition of the strategic direction of all information processing and communication systems and operations. Provide overall management and definition of all computer and communication activities within the Organization, including taking a leadership role in the day-to-day operations of ITS's functions;
e) Oversee the delivery of IT services, including requirements and feasibility analyses, IT procurements, software development and implementation, network management, communications systems, maintenance of corporate systems, infrastructure support, network and data security, strategic planning and business continuity.
f) Responsible for developing comprehensive plans regarding acquisitions and modification of the Organization's IT infrastructure that are necessary for the support of operations and professional collaboration to accomplish organizational strategic goals;
g) Responsible for developing the operation of a diversified technology network that demands the innovative utilization of interconnected computer networks, sophisticated peripheral equipment, and advanced computer software;
h) Manage the delivery of the regional Information and Communications Technology (ICT) support model to Country Offices and Centers;
i) Develop, define and establish the objectives, strategy, plan and budget of ITS; ensure an Organization-wide approach and strategies and objectives that are aligned with the Organization's mission, vision, values, policies, strategies, business needs and priorities, in order to ensure continuing operations and maximize results. Ensure that results and products delivered by ITS are aligned with the Organizational Strategy;
j) Determine the viability of, and recommend projects and activities for ITS, as well as determine strategies for implementation, including suitable financing, financial resources mobilization, and executing arrangements. Assure the timely monitoring, reporting and evaluation of results and accomplishments for the benefit of the Member States and the Organization;
k) Administer, allocate and monitor ITS's financial, logistical and staff resources; prepare, and justify its program and budget proposals; plan and organize the formulation, development, implementation and control of information systems to monitor and improve its business processes. Oversee negotiations with suppliers, distributors, federal and state agencies, and other organizational entities and approve contracts and agreements;
l) Define ITS's personnel component including the organizational structure, competencies and terms of reference. Initiate and recommend approval of personnel actions for all ITS staff and assure timely personnel evaluations. Monitor the competencies of ITS to ensure optimal performance and staff development; monitor workloads to ensure equitable distribution of work and maintain job satisfaction, efficiency and output; and follow up on any deviation of work results from objectives;
m) Promote teamwork across the Organization and the establishment of an environment which encourages participation, stimulates each team member's creativity, and fosters a multidisciplinary approach to the solution of specific problems;
n) Provide a stable managerial framework that demonstrates credibility, trust and value to Member States, clients and donors, while optimizing staff performance;
o) Provide intellectual and managerial leadership to guide and motivate staff to work in a multicultural environment; promote a culture of ethical behavior and integrity in accordance with the Organization's Code of Ethical Principles and Conduct in order to ensure a culture of respect, responsibility, accountability, and compliance;
p) Provide leadership, guidance and monitoring of supervised staff by setting clear work objectives, ensuring timely and effective use of performance reviews and feedback mechanisms, engaging in regular communications, and solving interpersonal or technical conflicts; establish and support a learning environment, to include staff development in PAHO fundamentals, managerial competencies and technical expertise;
q) Serve as communication link between the Director of Administration and ITS on matters of policy, strategy, program implementation and evaluation;
r) Identify, promote, establish, maintain, and coordinate liaison across PAHO, within WHO, with other United Nations organizations or with other partners, in order to maximize programmatic integration, efficiency and effectiveness;
s) Direct and participate in the development of policies and their implementation and provide authoritative advice in relation to policy and procedures under the areas of responsibility;
t) Performs other duties as assigned.
A bachelor's and master's degree in computer science, engineering, business administration, management or a related field, from a recognized university
-- Intrainstitutional Action: Displays, through leadership and decisions, understanding of the political systems and underlying drivers. Plans and evaluates both unit and individual results to achieve the PAHO's mission. Requires that projects be grounded in scientific evidence and that they be consistent with PAHO's vision, mission and values, and appropriate for the setting in which they will be carried out. Demonstrates a full commitment to the mission and values of the Organization by aligning the area of work with the strategic direction of the Organization. Behaves consistently in accordance with the Code of Ethics of the Organization.
-- Analysis, Synthesis and Forecasting: Leads one's area toward a culture of decision-making that is based upon objective analysis of situational evidence and application of previously acquired knowledge. Provides oversight in the verification process that targets how area of work takes action in situations that will require future intervention, based on ongoing analysis. Presents solutions evaluating the advantages and disadvantages of each option. Is capable of anticipating the implications of an analyzed situation for two years or more.
-- Performance Management: Evaluates the performance of subordinates in terms of the organizational strategy, provides feedback offering measurable suggestions and promotes their professional development. Develops and implements realistic and achievable work plans--including tasks, priorities, resources and schedules. Adjusts goals and courses of action to meet changing needs. In a systematic way develops people through demanding and challenging projects utilizing each employee's competencies. Effectively uses the Organization's official performance evaluation processes and systems. Uses a regular evaluation system. Provides constant and positive feedback to focus development efforts.
-- Teamwork: Develops a high performing team in one's operational area and also encourages teamwork across the Organization. Establishes and models the standard for teams and teamwork. Provides significant contributions when participating in internal and external work teams. Initiates and leads mutually beneficial productive interpersonal relationships based on trust, both inside and outside the Organization.
-- Devising the budget for interventions and cost optimization: Achieves valuable results from the organizational strategies. Makes optimal use of the available resources. Advocates ethical behavior and follows organizational guidelines when managing resources, helping to prevent and eventually resolving conflicts of interest.
-- Information Management: Initiates, leads and participates in activities to improve systems for the presentation and dissemination of information. Verifies that information from the area of work is handled objectively and presented clearly and equitably. Develops new strategic forms to be more effective and concordant with the dissemination of the information.
-- Accountability: Develops a culture that utilizes accountability strategies at all levels and activities, processes, and functions in one's area. Oversees the development and required dissemination of appropriate reports on the monitoring of interventions in terms of partial and final results, as well as all the activities of one's area.
-- Knowledge Management: Systematically seeks and disseminates knowledge that can serve as evidence, lessons learned, and good practices within a particular area and the Organization as a whole. Encourages a culture where more experienced professionals share their knowledge within the Organization, letting others learn, create the best criteria and reinforce their knowledge.

Technical Expertise
- Managerial: Extensive knowledge and expertise in program management and development of long-range information technology plans including defining budgetary needs, determining alternative strategies, performing cost/benefit studies, and addressing implementation and integration strategies related to information technology systems:
- Administrative: Skills or experience in resource mobilization and familiarity with financial management, and the creation and integration of administrative platforms for the delivery of the highest quality Finance, Budget, Human Resources, General Administrative and Infrastructure services. Courtesy, tact, sensitivity to manage confidential information, and ability to establish and maintain effective working relations with people of different professional levels, discipline, nationalities, and cultural background.
- Technical: Demonstrated knowledge and ability to oversee and lead engineering solutions for the modern, reliable, and secure operation of end-to-end enterprise services. Demonstrated experience in developing and leading customer-focused IT initiatives to re-engineer practices to better serve customers and improve processes, while ensuring product quality and conformance with customer specifications.

IT Skills
Demonstrated ability to effectively use different and complex methodologies related to project management; systems analysis and application development; network architecture and operating environments; communications, Internet and technologies supporting collaborative work.
Thirteen years of combined national and international progressively responsible experience in information technology. At least five years at a senior level of IT management leading either widespread national programs or full service IT departments, or managing international programs with full responsibility for budget, staff and planning.
Very good knowledge of English or Spanish with a working knowledge of the other language. Knowledge of French and/or Portuguese would be an asset.
Additional Information:
PAHO offers an attractive compensation package including an annual net salary (subject to mandatory deductions for pension contributions and health insurance), dependency benefits, pension plan, health insurance scheme, and 30 days annual leave. Benefits for internationally recruited staff may include travel and removal expenses on appointment and separation, assignment grant, rental subsidy, and home leave.


Annual salary: (Net of tax)
US $80,887.00 at single rate
US $87,069.00 with primary dependants
Post Adjustment: 50.3 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

This vacancy notice may be used to fill other similar positions at the same grade level.


Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

This vacancy is shown for viewing only. It is not currently open for applications
PAHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.