19 October 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: HQ/14/KMS/FT112
Title: Assistant
Grade: G5
Contract type: Fixed-term Appointment
Duration of contract:  12 months
Date: 6 March 2014
Application Deadline: 27 March 2014 Vacancy Filled
Duty Station:  Geneva, Switzerland
Organization unit:
The work of the WHO Knowledge Management organization is now shifting from strategy development to implementation. The Library and Information Networks of Knowledge (LNK), the major international library on public health, is a pivotal driver for the KM strategy "Improving access to the world's health information", having recently expanded its mandate from the classical provision of information to WHO staff to facilitating access to health knowledge in Member States in coordination with regional offices and external partners.
Description of duties:
The incumbent will:
1. Evaluate and analyse all incoming information requests to triage appropriately and forward when necessary to WHO Library research specialist and other specialist librarians according to subject or technical area.
2. Using the electronic, web-based and print information tools and systems, and under the guidance of the specialist librarians, respond to questions providing information to library users and orienting them to library collections (print or electronic) in person, telephone, email, chat, WebEx or other means as appropriate to the clientele and the questions,
3. Re-direct, manage and/or respond to requests received in the WHO Library generic electronic mailboxes.
4. Train library users on basic information searching and retrieval on an ad hoc basis.
5. Develop responses and FAQ templates to reoccurring reference questions,
6. Assist in management of a current awareness service (CAS) under supervision of librarian:
a. maintain and update database of clients of CAS,
b. filter through resources for the CAS dissemination,
c. make suggestions of resources to be included in the CAS.
7. Provide assistance to personnel/visitors using the physical and virtual Library resources such as the Library computers, meeting rooms.

In-depth Search:
1. Under the guidance of the research librarian, assist with searches by manipulation of large data sets, downloading of citations, creation of databases (within Endnote or other software)
2. Manage large bulk orders of document delivery requests.

1. Maintain and update information in the integrated library system (ILS) UNICORN, including the circulation and borrower databases.
2. Manage overdue items and patrons in arrears.
3. Copy cataloguing of print materials into the ILS.
4. Create basic records base using MARC and AACC cataloguing rules.
5. Edit and enhance brief cataloguing records.

Document Delivery:
1. Overall day-to-day operations of the document delivery and interlibrary loan service
2. Maintain a database of all requests (Endnote software)
3. Respond to ILL /document delivery requests from other libraries.
4. Utilize alternative techniques of obtaining documents not available through commercial providers.
5. Provide information resource suggestions to acquisitions librarian for cost effective purchases.

1. Assist in the preparation of training materials and manage set-up of classrooms.
2. Provide administrative support for Library courses (registration, advertisement, promotion)
3. Conduct basic courses in conjunction with or under supervision of training librarian.

Other duties:
1. In conjunction with Reference team, provide an efficient and welcoming area in the library, with assistance to WHO personnel, delegates and visitors to provide an enjoyable experience.
2. Provide feedback to the Library team on trends in user demands - for updating of web-based library services.
3. Ensure that the WHO Library provides a welcoming point of first contact to all WHO staff, delegates and visitors.
Essential: Secondary school, technical or commercial school with training in library and information science.
Desirable: Training in how to use the Library's integrated information system (UNICORN). Basic web editing skills.
Good knowledge of library operations and different types of publications Ability to organize own work and prioritize assignments under the guidance of the supervisor. Accuracy of data entry and ability to pay attention to details. Ability to work as a team player in a multicultural environment, to respect diversity and to interact with the Library clients in a customer oriented manner. Knowledge in library operations and management and computer applications, such as MS Word, MS PowerPoint, MS Outlook, Excel, Adobe Acrobat. Experience with integrated library management systems; good oral and written communication skills. Ability to work harmoniously as a member of a team, adapt to diverse educational and cultural backgrounds and maintain a high standard of personal conduct.
WHO Competencies:
1. Communicating in a credible and effective way,
2. Knowing and managing yourself,
3. Producing results, and
4. Creating an empowering and motivating environment.
Essential: A minimum of five years' experience working or training in a library setting.
Desirable: Experience in client services at a reference desk an advantage.
Essential: Expert knowledge of English and French.
Desirable: Expert knowledge of another UN official language.
Additional Information:
The following priority order will be observed in the screening of candidates: 1. WHO staff members (Continuing, Fixed-term and Temporary appointments), and 2. External candidates.

Other similar positions at the same grade level may be filled from this vacancy notice.

This vacancy is published in English only.

This post is subject to local recruitment and will be filled by persons recruited in the local commuting area of each office.
Monthly salary: (Net of tax)
CHF.6,257 at single rate

This vacancy notice may be used to fill other similar positions at the same grade level.

A written test and interviews may be used as a form of screening

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

This vacancy is shown for viewing only. It is not currently open for applications
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.