21 October 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: EURO/14/FT93
Title: Technical Assistant (ICT Specialist)
Grade: G6
Contract type: Fixed-term Appointment
Duration of contract:  One year (with possibility of renewal as below*)
Date: 24 February 2014
Application Deadline: 22 March 2014 Vacancy Filled
Duty Station:  Copenhagen, Denmark
Organization unit: EURO Europe Regional Office (EU/RGO) /
EU/DAF Division of Administration and Finance (EU/DAF)
Information & Communication Technology (ICT)
Description of duties:
1) Maintenance, Installation, Administration, Monitoring:

Under the leadership and supervision of the Information Technology Officer, to assist in selected aspects of the implementation, maintenance, administration and monitoring of a shared UN City Directory services and Common Services Shared Applications including respective operating systems and application solutions (for example Meeting Management, SharePoint).

2) Support Activities:

To provide technical assistance on service calls escalated, break fix situations and support solutions.

To troubleshoot and diagnose Shared Directory issues, and assist in placing applications solutions in production, including provision of environments for applications and respective support.

3) Testing and Advancement:

Under the leadership and supervision of the Information Technology Officer , to assist with review and evaluation of new technologies, recommendations for the installation of new solutions or for the enhancement of existing services. To assist with implementation of pilot projects for the introduction of new services, including appropriate testing and pre-implementation activities.

4) Documentation:

To prepare detailed technical documentation, relevant user-documentation and operational procedures, and to proactively contribute to the IT Knowledge Base as appropriate.

Completion of secondary school or equivalent, supplemented with technical education or formal technical certification.

Training -
Microsoft Sharepoint Administration.

Microsoft Forefront Identity Manager and ITIL certification / training.
Competencies required:

1) Producing results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.

2) Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

3) Communicating in a credible and effective way: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared.

4) Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.

5) Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.

Personal qualities required:

Ability to work independently and act in a proactive manner while maintaining attention to detail, to work and produce results under pressure, to prioritize, and to handle difficult situations with tact and courtesy.

Sound judgment and tact, combined with proven ability to work in a team, and excellent communication skills in a multicultural and international environment.

Approachability, service and customer-oriented minded with the ability to think quickly and act courteously at all times.

Proven ability to follow tasks through to completion and ensure incident/problem resolution.

Sound understanding of the need to respects ethical rules and confidentiality at all times.
At least 5 years experience with managing a Microsoft Sharepoint installations.
At least 5 years experience with Microsoft Internet Information Server.

Experience with Forefront identity manager / directory services
Experience with UN organizations and / or multinational institutions.
Experience with Windows Enterprise infrastructure.
Essential: Very good level of English - reading, writing and speaking.
Additional Information:
This is a LOCAL vacancy and, as such, only qualified applicants residing within commuting distance of COPENHAGEN will be considered.

WHO does not cover any expenses related to participation in tests and/or interviews.

Long-listed candidates will be contacted to sit a written test for language and relevant technical skills.

Successful test candidates will be invited to a competency-based interview.

Similar posts could be filled using this vacancy notice.

* Extension of appointments are subject to a)satisfactory performance, b) continued need for the function and c) availability of funds.

Annual salary: (Net of tax)
330864 Danish Kroner at single rate
Not applicable with primary dependants

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

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