17 October 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: HQ/14/DGD/FT97
Title: Technical Officer
Grade: P3
Contract type: Fixed-term Appointment
Duration of contract:  1 year
Date: 25 February 2014
Application Deadline: 25 March 2014 Vacancy Filled
Duty Station:  Geneva, Switzerland
Organization unit: HQ/DGD Offices under the Director-General (HQ/DGD) /
HQ/DCO Department of Communications (HQ/DCO)
HQ/NEW Media
The Department of Communications (DCO) objectives are to: ensure timely production and dissemination of high quality public information on longstanding and emerging public health issues through various platforms (print, web, broadcast, social media, etc.) and in multiple languages; define and promote a consistent corporate identity for WHO internally and externally; create a 21st century "culture of communications" at WHO by strengthening capacity at every level; contribute to managing WHO's reputation by monitoring public opinion and concerns, and responding to them strategically; and lead the strategic communications response to epidemics and pandemics, public health emergencies and for the health aspects of humanitarian crises.
Description of duties:
Under the supervision of the Communications Officer (Social Media), and the general guidance received from the Director, DCO:
Monitor and analyse to continuously do better on social media in support of reputation management, risk communications and corporate branding. This includes catching and addressing rumors and criticism; documenting traditional media track record in depth and optimizing content and engagement.
In particular, this includes:
- Oversee and coordinate social and traditional media monitoring (introduction of software platform, curation) within the media team and with Regional and Country Offices.
- Coordinate social media and communications campaigns, with a special focus on engagement and innovation and fostering contacts with those influential and knowledgeable in the social media space.
- Manage social media outreach during public health emergencies, coordinating with in-house and on-site emergency focal points.
- Analyse and report reactions to public health issues on social media quantitatively and qualitatively.
- Fostering professional and informal partnerships with social media platforms and other public health-related agencies.
- Provide guidance and advice to supervisor on potential new social media platforms for WHO use, or new features on existing platforms and on major public health communications providers.
- Contribute to training and coaching of WHO staff at all levels in the effective use of social media.
- Perform other duties as may be assigned by the supervisor.
University degree in public health, international relations or related discipline.
For WHO staff, please see e-manual III.4.1, para 220

Education or work experience in journalism and relations with traditional media.
Demonstrated ability to address acute and ongoing public health and humanitarian crisis situations effectively through social and traditional media.
Demonstrated ability to counsel colleagues at all levels on social media best practice.
Demonstrated ability to act independently and exercise sound judgment.
Demonstrated ability to inspire trust - consistency, transparency, ethical conduct.

Other skills:
Deep operational knowledge of various social media platforms.
Proficient in computer utilization and analytics software.

WHO competencies:
Knowing and managing yourself
Producing results
Moving forward in a changing environment
At least five years corporate experience in traditional media relations or journalism and in crisis/risk communications in the area of public health, at the international level, ideally in a United Nations family organization, of which at least three years' experience in social media involving reputation management and corporate branding.
Expert knowledge of English required. Intermediate knowledge of another official UN language an asset (French, Spanish, Russian, Arabic, Chinese).
Additional Information:
Other similar positions at the same level may be filled from this vacancy notice.
A written test may form part of the screening process.
This Vacancy Notice is published in English only.
Annual salary: (Net of tax)
USD 56198 at single rate
USD 60205 with primary dependants
Post Adjustment: 103.3 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

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