26 September 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: EURO/13/FT551
Title: Technical Assistant (ICT Specialist)
Grade: G7
Contract type: Fixed-term Appointment
Duration of contract:  One year (with possibility of renewal as below*)
Date: 11 December 2013
Application Deadline: 9 January 2014 Vacancy Filled
Duty Station:  Copenhagen, Denmark
Organization unit: EURO Europe Regional Office (EU/RGO) /
EU/DAF Division of Administration and Finance (EU/DAF)
Information and Communication Technology (ICT)
Description of duties:
Under the supervision and guidance of the Information Technology Officer (UN City ICT Services), the incumbent will perform the following duties:

1) Integrated Service Support

To formulate proposals for the design and delivery of specialized processes, focus on comprehensive service provision, seeking opportunities for synergies and process improvements, aiming at quality and cost effectiveness of UN City ICT services.

To take the lead in implementation, maintenance, administration and monitoring of a shared UN City Windows enterprise infrastructure and Common Services Shared Applications including respective operating systems and application solutions. To coordinate and assist with work of Network team or outsourcing partner.

2) Support Activities

To integrate an overall support service exercising supervision and/or coordination with related service areas.

To provide technical assistance on service calls escalated, break fix situations and support solutions.

To troubleshoot and diagnose shared resource issues, and assist in placing applications solutions in production, including provision of environments for applications and respective support.

3) Testing and Advancement

To review and evaluate new technologies, making recommendations for the installation of new solutions or for the enhancement of existing services. To maintain an inventory of solutions procured and installed.

To implement pilot projects for the introduction of new services, including appropriate testing and pre-implementation activities.

4) Documentation

To prepare detailed technical documentation, relevant user-documentation and operational procedures, and to proactively contribute to the IT Knowledge Base as appropriate.
Essential - Completion of secondary school or equivalent, supplemented with technical education or formal technical certification.

Desirable - Microsoft Certified Solutions Associate (MCSA), Cisco Certified Network Associate (CCNA) and ITIL certification / training as an advantage.
Competencies required:

1) Producing results - Produces and delivers quality results. Is action oriented and committed to achieving outcomes.

2) Moving forward in a changing environment - Is open to and proposes new approaches and ideas. Adapts and responds positively to change.

3) Communicating in a credible and effective way - Expresses oneself clearly in conversations and interactions with others. Listens actively. Produces effective written communications. Ensures that information is shared.

4) Knowing and managing yourself - Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunites for continuous learning and professional growth.

5) Fostering teamwork and integration - Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.

Personal qualities:

- Ability to work independently and act in a proactive manner while maintaining attention to detail, to work and produce results under pressure, to prioritize, and to handle difficult situations with tact and courtesy.

- Sound judgment and tact, combined with proven ability to work in a team, and excellent communication skills in a multicultural and international environment.

- Approachability, service and customer-oriented minded with the ability to think quickly and act courteously at all times.

- Proven ability to follow tasks through to completion and ensure incident/problem resolution.

- Sound understanding of the need to respects ethical rules and confidentiality at all times.
Essential - Seven years of relevant working experience, including management of Windows Enterprise infrastructure, SAN, Backups, VMware and Network Infrastructure.

Desirable - Experience with UN organizations and / or multinational institutions. Experience with Cicso Call Manager and telecommunications facilities VMware environments.
Essential - Fluency (reading, writing and speaking) in English.
Additional Information:
This is a LOCAL vacancy and, as such, only qualified applicants residing within commuting distance of COPENHAGEN will be considered.

WHO does not cover any expenses related to participation in tests and/or interviews.

Long-listed candidates will be contacted to sit a written test for language and relevant technical skills.

Successful test candidates will be invited to a competency-based interview.

Similar posts could be filled using this vacancy notice.

* Extension of appointments are subject to a)satisfactory performance, b) continued need for the function and c) availability of funds.

Annual salary: (Net of tax)
363949 Danish Kroner at single rate
Not applicable with primary dependants

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

This vacancy is shown for viewing only. It is not currently open for applications
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.