19 October 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: EURO/13/FT367
Title: National Project Officer (BIH)
Grade: NO-A
Contract type: Fixed-term Appointment
Duration of contract:  Two years (limited duration/project funded, possibility of extension)* see Additional Information below
Date: 4 September 2013
Application Deadline: 25 September 2013 Vacancy Filled
Duty Station:  Sarajevo, Bosnia and Herzegovina
Organization unit: EURO Europe Regional Office (EU/RGO) /
EU/DSP Health Systems and Public Health (EU/DSP)
WHO Country Office, BIH
The objective of the Division of Health Systems and Public Health is to assist the Member States of the WHO European Region to design, adopt and implement comprehensive health and health systems policies, strategies and tools in line with the values of solidarity, equity and participation. The DSP provides policy and technical assistance in collaboration with development partners and Civil Society Organizations.

The Division contributes to the development of the WHO European Health Policy Health 2020 and National Health Policies, Plans and Strategies, and the knowledge base in the broad thematic areas of health systems governance, financing, organization, service delivery and resource generation, in collaboration with other relevant international, regional, national and non-governmental partners.

The WHO Country Office in Bosnia and Herzegovina supports this Member State to shape its health policy in line with WHO's principles and values, advocates for an integrated approach to health development and administers, consolidates, manages and enhances WHO collaboration in the country including all resources deployed in the country either permanently or temporarily to maximise WHO impact. By means of a single, unified and functionally integrated country representation, WHO facilitates the implementation of the BCA with the Member State and its corresponding country Workplan, in which the project "Developing and Advancing Modern and Sustainable Public Health Strategies, Capacities and Services to Improve Population Health in Bosnia and Herzegovina" (Phase 1, 2013-2017) is and will be fully integrated.

Purpose of the Post:
The purpose of the post is to support and coordinate operational management of the project Developing and Advancing Modern and Sustainable Public Health Strategies, Capacities and Services to Improve Population Health in Bosnia and Herzegovina" (Phase 1, 2013-2017) in the WHO CO BIH, and carry out country-specific activities in the scope of Biennial Collaborative Agreement (BCA), related to health and public health policy development and health system strengthening in Bosnia and Herzegovina.
Description of duties:
  • Develop and maintain a broad network of professional contacts and ensure effective communication channels with Project beneficiaries, national counterparts/stakeholders and international partners in BIH;
  • Analyze a broad range of national and international/inter-agency programmes, projects, plans and activities related and relevant to the Project; Seek out and identify the critical areas for cooperation; Compile relevant information and prepare reports for management consideration.
  • Request information from WHO staff, partners and national counterparts to facilitate action by the responsible officers concerned.
  • Assist Project Manager in implementation and monitoring, adaptation and evaluation of the Project; Regularly assess technical progress against Project objectives, drawing attention of Project Manager or other senior staff to potential problems, inconsistencies and delays in implementation; When required, propose remedial actions based on information received from Project beneficiaries and partners; Prepare regular summaries of technical and financial implementation of the Project.
  • Organize missions of WHO experts/consultants to BIH: draft and confirm mission agendas, ensure that briefing files are properly established and readily available, provide relevant WHO policy and delivery teams and experts with critical background information on public health priorities, activities and opportunities for cooperation through the Project; In meetings between WHO experts/consultants and Project national counterparts/stakeholders and/or international partners, take notes/prepare minutes and provide interpretation as required; Screen draft mission reports and propose changes/corrections when necessary.
  • Prepare background information for Project management structures and meetings of national expert groups in BIH; Plan, organize, attend and provide minutes from periodic meetings of Project-established policy/expert groups (BIH PH Policy Task Force(s), BIH CVRAM Expert Group).
  • Oversee the implementation of Project activities executed by national institutions/experts against the agreed implementation plans and/or specified agreements/contracts, including field visits when required; Prompt Project Manager on any potential deviations or delays and propose/initiate corrective actions when considered necessary.
  • Coordinate preparation and organization of Project-related capacity building exercises organized in BIH (workshops, policy dialogues, conferences) and abroad (participation at international conferences, study visits), including drafting reports when requested.
  • Under guidance and on request from Project Manager, prepare presentations and selected reports for Project beneficiaries in BIH^.
  • Follow-up on financial and budgetary issues concerning the Project, using WHO online Global Management System (Oracle/GSM), regularly checking that expenditure codes are valid, funds available and payments ensured within time-limits.
  • In close collaboration with Project Assistant and other WHO CO BIH staff, maintain the Project Management Team filing system, updating/purging files in a timely manner, ensuring that all technical documents are available, and controlling access to confidential documents, and obtaining relevant documents as required.
  • Perform other related duties as required or instructed.
Essential: A university degree in medicine, public health or health management/administration.
Desirable: Master or post graduate training in public health or other relevant areas.
Functional Skills and Knowledge:
Sound knowledge of the complex BIH political, economic, social and cultural environment and the state of development of governing structures in BIH, with good knowledge of BIH health systems. Capacity to compile, monitor, evaluate, validate and use programme information and data. Ability to monitor emerging trends and adapt to fast-paced change.

Competencies: see WHO Global Competencies model at
  1. Producing Results: Produces and delivers quality results. Action oriented and committed to achieving outcomes. Demonstrates a systematic and efficient approach to work. Produces high-quality results and workable solutions that meet client needs. Monitors own progress against objectives and takes any corrective actions necessary. Acts without being prompted and makes things happen; handles problems effectively. Takes responsibility for own work. Sees tasks through to completion.
  2. Communicating in a credible and effective way: Expresses oneself clearly in conversations and interactions with others; listens actively. Produces effective written communications. Ensures that information is shared. Speaks and writes clearly, adapting communication style and content so they are appropriate to the needs of the intended audience. Conveys information and opinions in a structured and credible way. Encourages others to share their views; takes time to understand and consider these views. Ensures that messages have been heard and understood. Keeps others informed of key and relevant issues. Ability to effectively present complex information to different target audiences. Strong writing skills..
  3. Fostering integration and teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts. Works collaboratively with team members to achieve results. Encourages co-operation and builds rapport among fellow team members. Supports and acts in accordance with team decisions. Accepts joint responsibility for team's successes and shortcomings. Identifies conflict early and supports actions to facilitate its resolution. Demonstrated ability to interact professionally with culturally diverse staff, consultants and partners. Capacity and willingness to work as a member of a team, in a proactive manner, under pressure when necessary.
  4. 4) Knowing and managing yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth. Works productively in an environment where clear information or direction is not always available. Remains productive when under pressure. Stays positive in the face of challenges and recovers quickly from setbacks. Uses constructive criticism to improve performance. Shows willingness to learn from previous experience and mistakes, and applies lessons to improve performance. Seeks feedback to improve skills, knowledge and performance.
  5. Moving forward in a changing environment: Demonstrates openness to and proposes new approaches and ideas. Adapts and responds positively to change. Receptive to new ideas and working methods. Actively supports change initiatives. Recognizes opportunities for improvement and proposes workable solutions. Actively seeks to apply new methods and technologies to improve work processes. Adapts readily and efficiently to changing priorities and demands.
Essential: A minimum of 3 years of relevant professional work experience.
Desirable: Experience in similar positions in WHO/UN system. Professional experience in an international environment. Proven record in organization of international consultancies and meetings.
Essential: A very good command of English and excellent command of official BIH languages (Bosnian/Croat/Serbian), both verbal and written. Ability to communicate efficiently and with courtesy in these languages.
Desirable: Knowledge of another WHO official language.
Additional Information:
Similar positions at the same grade may be filled using this vacancy notice.

WHO has an on-line recruitment system, therefore ONLY applications submitted on-line at will be accepted.

This is a National Professional Officer position. Therefore, we only accept applications from nationals of Bosnia and Herzegovina. Please REFRAIN from applying if you are not a national of Bosnia and Herzegovina.

All on-line applications are automatically acknowledged. If you do not receive an e-mail within 24 hours confirming receipt of your application, you should verify your on-line profile. In case of repeated difficulties, contact by e-mail indicating the vacancy title and number in the subject line.

A written test may be used as a screening tool. Long-listed candidates may be contacted to sit a written test or presentation prior to final short-listing. This does not preclude a written test or presentation as part of the final selection procedure.
Annual salary: (Net of tax)
Bosnian Mark 48 441 at single rate
B Marks 1,008 net per annum per child up to 6 with primary dependants

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

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