26 September 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: AFRO/13/FT232
Title: Team Leader, Information Systems and Workplace Support Services
Grade: P4
Contract type: Fixed-term Appointment
Duration of contract:  Two(02) years
Date: 31 May 2013
Application Deadline: 28 June 2013 Vacancy Filled
Duty Station:  Brazzaville, Congo
Organization unit: AFRO Africa Regional Office (AF/RGO) /
AF/DAF Administration and Finance (AF/DAF)
GMC/Information and Technologies Management Unit (ITM)
The Information and Technologies Management Unit (ITM) provides information and communication technology services to WHO/AFRO programmes region-wide including the 46 WHO country offices and 3 sub-regional offices in the region. The unit is also responsible for the formulation, implementation and coordination of WHO ITM strategies and policies in the region.
Description of duties:
The incumbent performs the following duties:

1.Manages/oversees information systems projects that often involve innovative applications, dissimilar systems, as well as complex system integration and infrastructure linkages across the Region.

2.Provides authoritative technical and policy advice on systems provisioning, hosting and operation, in a changing business environment and the implications of various alternatives, on business applications and other related issues; identifies and plans for future needs; develops and disseminates best practices.

3.Provides technical advice to end-users, and consults with staff to identify and assess needs, and explain opportunities and limitations.

4.Ensures the development of standards, procedures and practices to ensure a stable and effective systems environment for IT infrastructure operations.

5.Manages/oversees IT Service Desk support services to ensure overall continual service and process improvement.

6.Contributes to preparations of budget, work program, and spending plans for ITM unit in the regional office and provides advice to ISTs/Country office on the same subject matter.

7.Performs any other duties as required by the Supervisor.
Essential: Advanced University degree in computer science or a related field.

Desirable: ITIL, COBIT, Prince2, Microsoft certification will be an asset.
1.Professionalism: Knowledge of systems architecture, provisioning, hosting, operation, management, implementation and maintenance of information and communications technology (ICT) infrastructure.

2.Proven supervisory/leadership skills

3.Client Orientation, excellent interpersonal and communication skills

4.Ability to take initiatives and maintain effective working relationship with people of different nationalities and cultural backgrounds

5.Ability to work under pressure
Essential: A minimum of seven years, with at least three in an International environment, of progressively responsible experience in planning, design, development, implementation, operation and maintenance of computer information systems, end-user support or related areas. Good knowledge of GSM System or similar ERP Systems.
Desirable: Experience in project management as well as solid knowledge of technology trends for effective user and ITM infrastructural support.
Excellent written and verbal communication in English or French, with a good working knowledge of the other.
Annual salary: (Net of tax)
US$ 67,483 at single rate
US$ 72,467 with primary dependants
Post Adjustment: 65.3 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

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