18 October 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: HQ/13/GMG/FT213
Title: National Professional Officer, Human Resources
Grade: NO-A
Contract type: Fixed-term Appointment
Duration of contract:  2 years initially
Date: 24 May 2013
Application Deadline: 14 June 2013 Vacancy Filled
Duty Station:  Kuala Lumpur, Malaysia
Organization unit: HQ/GMG General Management (HQ/GMG) /
HQ/GSC Global Service Centre (HQ/GSC)
HQ/GHR - Global Human Resources
The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices and partner entities worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields.

The Global Human Resources (GHR) team within the GSC focuses on the execution of HR services on a global scale with the aim to provide reliable, efficient and consistent services as a one-stop-shop for all staff in WHO and partner agencies.
Description of duties:
The purpose of the post is to assist the supervisor in leading a sub-team of HR specialists within the Global Human Resources who provide a swift, efficient and reliable set of specialized Human Resources services in line with the service level agreements, with particular emphasis on contractual arrangements. Guidance on specific specialist areas will be given to staff focusing on the transactional processing of entitlements.

As one of the National Professional Officers within the Global Human Resources (GHR) Team and under the direct supervision of a Human Resources Officer, the incumbent will assist the supervisor through leading a specialized sub-team within GHR. He/she will provide guidance and advice to the team members in specific areas of contract administration or entitlements and to support effective service delivery. He/she will also provide support to developmental activities to improve performance where necessary.

These duties are not all-inclusive nor are all duties carried out by all incumbents:

- Provides specialized services including verification of entitlements and brings to the attention of the supervisors non-routine cases that warrant a detailed examination;
- Supports his/her supervisor in setting and monitoring objectives and priorities for the sub-team agreed-upon by the supervisor;
- Organizes the workflow in the sub-team by identifying priorities and allocating daily tasks to ensure a timely response to clients and the implementation of specialized transactions to all staff members administered by WHO;
- Motivates the staff within the sub-team to provide high-quality, client-oriented services to clients across WHO and partner agencies;
- Provides feedback on performance of his/her direct reports;
- Monitors compliance with the Service Level Agreements (SLAs) and draws attention to deviances so that corrective action can be taken as and when applicable. Makes proposals for changes where necessary;
- Provides guidance and instructions to sub-team when necessary, support his/her direct reports on the correct application of rules in the processing of routine transactions;
- Draws supervisor's attention to any particular situations or types of problems which occur regularly;
- When required, provides technical information to managers and staff on correct application of HR rules, regulations and procedures;
- Works closely and collaboratively with other NPOs across GHR;
- Other duties as required.

- University degree from a recognized university with specialization in Human Resources Management, Business Administration, Behavioral Sciences or related fields.
- Good knowledge of HR management concepts and applications in a larger Organizational context;
- Ability to lead and motivate a group of team members to achieve the unit's goal;
- Ability to work under pressure and prioritize the workload;
- Ability to multi-task while paying attention to detail;
- Sound judgment, integrity and tact when dealing with others;
- Ability to plan and manage projects;
- Good analytical and general organizational skills;
- Excellent inter-personal and communication skills;
- Able to impart knowledge to others;
- Ability to work with computerized HR software programmes and MS Office.

WHO Core competencies:
*1. Communicating in a credible and effective way.
*2. Fostering integration and teamwork.
*3. Producing results.
4. Creating an empowering and motivating environment.
5. Ensuring the effective use of resources.
- A minimum of 1 year of experience in the area of HR administration;
- Experience in the application of rules and regulations in a large organizational entity.

- Experience in working in a Shared Service Centre would be an advantage.
-Excellent knowledge of English both written and spoken.

- Knowledge of French or another WHO official language would be an advantage.
Additional Information:
- This vacancy is open to Malaysian nationals living in the local commuting area.
- Only candidates under serious consideration will be contacted.
- Other similar positions at the same level may be filled from this Vacancy Notice.
- A written test may be used for screening purposes.
- The following priority order will be observed in the screening of candidates: 1. WHO staff members (Continuing, Fixed-Term and Temporary appointments), 2. External candidates.
Annual salary: (Net of tax)
MYR79,187/ exempt of income tax at single rate

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

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