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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: EURO/13/FT193
Title: ICT Assistant (KGZ) - 50%
Grade: G5
Contract type: Fixed-term Appointment
Duration of contract:  Two years *See additional information below
Date: 15 May 2013
Application Deadline: 5 June 2013 Vacancy Filled
Duty Station:  Bishkek, Kyrgyzstan
Organization unit: EURO Europe Regional Office (EU/RGO) /
EU/RDO Office of Regional Director (EU/RDO)
Country Relations and Corporate Communications - WHO Country Office in Kyrgyzstan
Description of duties:
Purpose of the position
Under the supervision of the Head of the Country Office, the incumbent provides ICT support services to ensure stable day-to-day operation of the Information and Communications infrastructure and services in the WHO Country Office, including provision of expertise in the implementation, administration and maintenance of all associated network components, protocols, hardware, software, user support and training. He/she also supports WHO Conferences and Meetings and respective solutions, equipment and applications.

As part of the integrated WHO Country Office team and in close collaboration with the ICT Unit at DAF division, Copenhagen, the incumbent will perform a variety of services as follows:
  • Regular maintenance of the Office LAN/WAN (on all premises used by the Office), facilitating stable operation of the active network devices of any type (hubs, switches, routers, firewalls) and cable system. Communicating with host technical services as appropriate on technical issues related to LAN, power circuits and infrastructure support.
  • Administration, operation and maintenance of the office workstations, laptops and servers (if any), including both hardware and software. End-user support in using the standard software; Support and maintenance of peripheral equipment (printers, faxes, multi-functional devices, copiers) upon the request of the Office staff;
  • Acting as a main technical focal point with the telephony and Internet provider(s), implementing any technical activities/adjustments recommended by Internet Service Providers, monitoring tariffs policy and recommending optimal rates to the Office management. Provide other on-site technical activities requested by the ICT unit in Copenhagen that may require physical intervention into the hardware;
  • Acting as a main technical focal point for the corporate global network infrastructure support, monitoring hardware status, addressing any related technical issues to the relevant staff of the ICT Unit in Copenhagen, implementing any technical activities/adjustments requested by ICT and performing any other actions necessary to keep the VPN link up and running the maximum possible time;
  • Maintain the regular back-up system in the Office. Assist the ICT Unit in Copenhagen in the installation and initial setup of any backup hardware and software as needed.
Essential: Completion of secondary school education or equivalent.
Desirable: Higher education an advantage.
Essential: Formal training in computer support areas or demonstrated experience in helpdesk / proxy support and conference support.
Desirable: Knowledge or on the job training of workstation operating systems and applications, with advanced knowledge of Windows and Microsoft Office, desktop, notebook, and printer technologies. Knowledge of conference support technologies a particular advantage.

Competencies: see WHO Global Competencies model at http://www.who.int/employment/competencies/en/

1) Moving forward in a changing environment
2) Producing results
3) Communicating in a credible and effective way
4) Knowing and managing yourself
5) Fostering integration and teamwork
Essential: At least 4 years experience in Information technology support, experience in user support and training in a large networked PC based environment, with strong knowledge of service desk/call centre systems, incident and problem handling and escalation; good knowledge of phone handling techniques and in dealing with difficult customers in a service delivery role and/or a multicultural environment. Hands on experience with conference support systems including various Audio / Video components.

Desirable: Experience in use of Siebel and WHO rules and regulations, procedures and practices, and developed applications.
Essential: Excellent knowledge of English and working knowledge of the local language.
Additional Information:
* Extension of appointment is subject to a) satisfactory performance, b) continued need for the function, and c) availability of funds.

This vacancy notice may be used to fill similar positions at the same grade.

WHO has an on-line recruitment system, therefore ONLY applications submitted on-line at www.who.int/employment/en will be accepted.

This is a LOCAL vacancy and as such, only qualified applicants residing within commuting distance will be considered. WHO does not cover any expenses related to participation in tests and/or interviews. Short-listed external candidates may be contacted to sit a written test for language and PC skills prior to final interview. A written test may be used as a screening tool.

Final grade according to qualifications and test results (if applicable).
Annual salary: (Net of tax)
according to UN salary scale at single rate
as per UN salary scale in effect in the country with primary dependants

This vacancy notice may be used to fill other similar positions at the same grade level.

A written test and interviews may be used as a form of screening

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: www.who.int/employment. The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

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