24 October 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: HQ/13/GMG/FT212
Title: National Professional Officer, Human Resources (several positions)
Grade: NO-B
Contract type: Fixed-term Appointment
Duration of contract:  Two years (initially)
Date: 24 May 2013
Application Deadline: 14 June 2013 Vacancy Filled
Duty Station:  Kuala Lumpur, Malaysia
Organization unit: HQ/GMG General Management (HQ/GMG) /
HQ/GSC Global Service Centre (HQ/GSC)
GSC/GHR - Global Human Resources
The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields.

The Global Human Resources (GHR) team within the GSC focuses on the execution of HR services on a global scale with the aim to provide reliable, efficient and consistent services as a one-stop-shop for all staff in WHO and partner agencies.
Description of duties:
As one of the National Professional Officer within the Global Human Resources (GHR) team and under the direct supervision of either an HR Officer or the HR GSM Support, the incumbent leads a sub-unit within GHR. He/she provides advice to the team members primarily in the areas of contract administration and entitlements and to support effective service delivery. He/she will also provide advice on developmental activities to improve performance where necessary.

These duties are not all-inclusive nor are all duties carried out by all incumbents:

- Supports his/her supervisor in setting and monitoring objectives and priorities for the sub-team;
- Organizes the workflow in the sub-team by identifying priorities and allocating tasks to ensure a timely response to clients and the implementation of salaries, allowances and statutory deductions of all staff members administered by WHO;
- Motivates the staff within the sub-team to provide high-quality, client-oriented services to clients across WHO and partner agencies;
- Provides feedback on performance of staff within his/her sub-team;
- Ensures the strict compliance with the Service Level Agreements (SLAs) and Special Operating Procedures (SOPs) and draws attention to deviances and/or takes corrective action as and when applicable;
- Makes proposals for changes where necessary;
- As a subject matter expert in assigned areas, provides guidance and trains when necessary, support staff on the correct application of rules in the processing of routine transactions, encouraging them to bring to his/her attention any particular situations or types of problems which occur regularly;
- Proposes ways of improving transactions as seen from an implementation perspective;
- When required, provides guidance to managers and staff on correct application of HR rules, regulations and procedures;
- Provides a variety of technically specialized services including verification of entitlements, reviewing execution orders and discussing with supervisors non-routine cases that warrant a detailed examination;
- Assists the supervisor in GSM/Technical/System Management and GSM Quality Assurance;
- Assists in ensuring effective support to GSM users on HR functionalities;
- Ensures that all Seibel Service Requests (SRs) for GHR are processed in a timely manner;
- Allocates daily transactions to staff within the teams;
- Other duties as required.
- University degree with specialization in Human Resources, Business Administration or related fields.
- Good knowledge of HR management concepts and applications in a larger Organizational context;
- Ability to lead and motivate a group of team members to achieve the unit's goal;
- Ability to work under pressure and prioritize the workload;
- Ability to multi-task while paying attention to detail;
- Sound judgment, integrity and tact when dealing with others;
- Ability to plan and manage projects;
- Good analytical and general organizational skills;
- Excellent inter-personal and communication skills;
- Able to impart knowledge to others;
- Ability to work with computarized HR software programme and MS Office.

WHO Core competencies:
*1. Communicating in a credible and effective way.
*2. Fostering integration and teamwork.
*3. Producing results.
4. Creating an empowering and motivating environment.
5. Ensuring the effective use of resources.
- A minimum of 2 years of experience in the area of HR administration;
- Experience in the application of rules and regulations in a large organizational entity;
- Proven experience in leading a team

- Experience in working in a Shared Service Centre would be an advantage.
-Excellent knowledge of English both written and spoken to be able to write reports and make presentations.

- Knowledge of French or another WHO official language would be an advantage.
Additional Information:
- This vacancy is open to Malaysian nationals living in the local commuting area.
- Only candidates under serious consideration will be contacted.
- Other similar positions at the same level may be filled from this Vacancy Notice.
- A written test may be used for screening purposes.
- The following priority order will be observed in the screening of candidates: 1. WHO staff members (Continuing, Fixed-Term and Temporary appointments), 2. External candidates.
Annual salary: (Net of tax)
MYR100,600/ exempt of income tax at single rate

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

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