21 October 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: HQ/13/GMG/FT190
Title: Operations Officer
Grade: P2
Contract type: Fixed-term Appointment
Duration of contract:  2 years (initially)
Date: 16 May 2013
Application Deadline: 5 June 2013 Vacancy Filled
Duty Station:  Kuala Lumpur, Malaysia
Organization unit: HQ/GMG General Management (HQ/GMG) /
HQ/GSC Global Service Centre (HQ/GSC)
CSO - Centre Service Office
The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHO offices and affiliated entities worldwide in respect of human resources, payroll, pension, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields.
Description of duties:
Under the supervision of the Management Officer and in close coordination with Director GSC, the incumbent interacts with the Centre Coordinators and staff. The incumbent works with counterparts in Headquarters (HQ) and other offices as required.

Under the supervision of the Management Officer and in close coordination with Director GSC, the incumbent performs the following duties:

- Designs, proposes, implements, analyses and operates the Centre's core management reporting including periodic delivery of defined operational reports (e.g. centre performance monitoring, status reports of GSC portfolio projects, etc.);
- Carries out ad-hoc data gathering, reporting and analysis (including budget) to facilitate management decision making;
- Assists in the establishment, implementation and maintenance of the emergency response, business continuity and disaster recovery plans and participates in the creation of an emergency management plan and enterprise risk management frameworks for GSC;
- Assists in the review and follow up of audit recommendations and liaises with GSC teams to facilitate responses to audit requests;
- As focal point for the GSC service catalogue, reviews existing services and associated service level indicators (SLIs) and updates, monitors and produces reports on compliance;
- As the focal point for the Standard Operating Processes (SOP) in GSC, reviews existing SOPs and identifies areas or gaps for improvements and coordinates and monitors work in progress and produces reports as required;
- As the focal point for the GSC project portfolio, ensures smooth coordination with the other GSC units by coordinating inputs, monitoring progress and producing progress reports on deliverables;
- Coordinates the training activities for GSC in cooperation with other GMG units (needs inventory, training programmes selection and outcome evaluation). Coordinates delivery of all training activities at the GSC;
- Prepares presentations and documents for management;
- Ensures efficient client-oriented communications through inter alia, the GCS Intranet site;
- Any other duties to be performed as deemed necessary.
- First degree in Business Administration or Management, Engineering or relevant field.
- Equivalent professional training or self-study/work experience.

- Advanced university degree in a relevant area would be an advantage.
- Advanced knowledge in management with specific focus on operations management, measurement and reporting in relation to Service Level Agreements (SLA) and Service Level Indicators (SLI);
- Ability to analyze data, identify underlying issues or causes, and resolve complex problems;
- Attentive to details, procedures, processes and policies;
- A demonstrated ability to manage projects, priorities and programs in a constantly changing environment;
- Strong organizing and planning skills and ability to multi-task with strong awareness of deadlines;
- Strong communication and facilitation skills;
- Good negotiation skills;
- Good knowledge of implementing corporate training programmes;
- Advanced knowledge of core office software applications (i.e. MS Excel or other numerical/financial data analyse platform, MS PowerPoint);
- Knowledge of process re-engineering;
- Experience with ERP systems such as Oracle or SAP.

- Business process re-engineering experience;
- Process mapping;
- Experience with numerical and qualitative data analysis.

WHO Core competencies:
*1. Moving forward in a changing environment.
*2. Producing results.
*3. Communicating in a credible and effective way.
4. Fostering integration and teamwork.
- A minimum of 2 years of relevant experience in the following:
* Business operations support, monitoring and reporting.
* Service level management and reporting, including development of Service Level Agreements (SLAs) and establishment of Service Level Indicators (SLIs).
* Project management and reporting.
* Business continuity planning.
- Experience in communication and training.

- Experience in international organizations or similar multi-cultural environment;
- International experience.
- Excellent knowledge of English both written and spoken.

- Good knowledge of French would be an advantage.
- Knowledge of other official WHO language (s) would be an advantage.
Additional Information:
- Only candidates under serious consideration will be contacted.
- Other similar positions at the same level may be filled from this Vacancy Notice.
- A written test may be used for screening purposes.
- This vacancy is published in English only.
- The following priority order will be observed in the screening of candidates: 1. WHO staff members (Continuing, Fixed-Term and Temporary appointments), 2. External candidates.
Annual salary: (Net of tax)
US$46,730/ per annum net of tax at single rate
US$49,821/ per annum net of tax with primary dependants

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: www.who.int/employment. The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

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