26 September 2017
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: WRO/VN/2012/18
Title: Human Resources Officer
Grade: NO-A
Contract type: Special Service Agreement
Duration of contract:  Initial offer of one year, extendable (for details on contract type, please refer to Additional Information below)
Date: 4 March 2013
Application Deadline: 2 April 2013 Vacancy Notice Cancelled
Duty Station:  New Delhi, India
Organization unit: SEARO Countries (SE_ACO) /
SE_IND WR Office, India (SE_IND)
Underlying Values and Core Functions of WHO
All the Member States of WHO in the South East Asia Region share the common value of the highest attainable standard of health as a fundamental human right. All of WHO actions are based on this and rooted in the underlying values of equity, solidarity and participation.

The seven point global health agenda contained in WHO's Eleventh General Programme of Work (2006-2015) includes: (i) investing in health to reduce poverty; (ii) building individual and global health security; (iii) promoting universal coverage, gender equality and health related human rights; (iv) tackling determinants of health; (v) strengthening health systems and equitable access; (vi) harnessing knowledge, science and technology; and (vii) strengthening governance, leadership and accountability.

WHO's mandate revolves around six core functions: (i) providing leadership on global health matters; (ii) shaping the health research agenda; (iii) setting norms and standards; (iv) articulating evidence-based policy options; (v) providing technical support to countries; and (vi) monitoring and assessing health trends.

The South -East Asia Region of WHO is made up of 11 countries, with over 1.8 billion people, with India's population of 1.2 billion. The diversity of people and health situations requires, on the demand side, a solid understanding of the emerging socio-economic, epidemiologic and demographic patterns and trends at both aggregate as well as national and sub-national levels, with due sensitivity to disadvantaged populations and vulnerable segments of the society. On the supply side, it is equally crucial to have a solid understanding of the commonalities and divergences of the health systems, the circumstances and political economy under which they have evolved and operate.

Mission of the WHO Country Office for India
Within the framework of WHO's Country Cooperation Strategy the mission of the WHO Country Office is to support India in: (i) developing and sustaining its own health policies, health systems and public health programmes; (ii) working to prevent and overcome threats to health; (iii) anticipating future challenges; and (iv) advocating public health
Description of duties:
Under the overall guidance of WHO- Representative to India and the direct supervision of Administrative Officer/ National Professional Officer (HR), the incumbent will provide support in managing human resources for WCO-India and its collaborative programme/projects. S/he will provide day to day HR operational support in overall administration and management of human resources as detailed below:


1. Supports in managing the human resources, determining the staffing requirements of all WCO projects including recruitment, strategies, and initiatives;
2. Suggests formulation of various policies related to staff and ensures effective implementation of HR policies and plans; development, revision, maintenance, and management of SOPs in line with existing selection guidelines;
3. Ensures maintenance of updated information on staff salaries, contract management, leave, allowances, salary certificates, calculations and ensuring compliance with current policies and procedures;
4. Provides support in implementing the HR database (HRIS) for utilization by teams / individuals and thereafter ensuring the HR database is used efficiently, effectively and compliantly, and all users are trained in using HRIS system;
5. Provides assistance in planning, implementing and administering systems for classifying positions according to the nature of work performed; Identifying and analysing nature and content of duties and the level of responsibilities for each of the positions;
6. Provides support in handling all legal cases and grievances with sensitivity including conflict resolution at field level;
7. Provides structural interventions through job and role analysis and competency mapping along with manpower planning, forecasting, budgeting and employee retention studies;
8. Provides support to meet the WCO's objectives as stipulated in Country Cooperation Strategy;
9. Provides support in establishing new offices according to the demands of WCO and therein ensuring standard of the services provided are accurate and efficient;
10. Performs any other duties as assigned by the supervisor.


1. Provides assistance in managing the entire staff recruitment cycle including finalization of vacancy advertisement, source of advertisement, selection process and tools and issuance of appointment confirmation letters;
2. Formulate and implement HR policies, processes and procedures with orientation to new staff;
3. Provides support in developing and implementing policies on issues such as working conditions, performance management, disciplinary procedures, and in conducting performance appraisals for WCO personnel;
4. Provides intellectual and management for overall implementation of SDL;
5. Follows up with the legal consultants regarding legal cases; provides assistance in dealing with and resolving HR issues including conflict resolution and managing grievance redressal system and disciplinary proceedings;
6. Ensures maintenance of complete personnel records of all staff members and contractors;
7. Organizes induction and orientation program for all staff at the time of their joining WHO;
8. Provides support in coordinating institutional and individual training need assessment for WCO and all related projects and in organizing training workshops and designing development initiatives/ programs in line with WCO requirements;
9. Provides support to meet the WCO's objectives as stipulated in Country Cooperation Strategy;
10. Performs any other duties as assigned by the supervisor.
MBA in Human Resources from a reputed institute or any other recognized equivalent qualification.

Training in the field of human resources management.
Functional Knowledge and Skills :
Ability to interpret human resources (HR) policies and procedures and their application pertaining to all elements of HR. Demonstrate ability to work harmoniously in a team atmosphere and liaise with the WHO team and national program managers, as necessary.

1) Communicating in a credible and effective way.
2) Producing results
3) Moving forward in a changing environment
4) Fostering integration and teamwork
5) Setting an example
6) Ensuring the effective use of resources

Other Skills (e.g. IT):
Word processing, spread-sheet, power point, HR information system and other computer applications.
At least seven (7) years of experience in various facets of human resources management. Extensive knowledge of principles and theories of human resources management and knowledge of HR rules, procedures, guidelines of UN system.

Progressive administrative experience, preferably in UN or other international organization.
Excellent knowledge of written and spoken English and knowledge of Hindi.
Additional Information:
Initial appointment will be through a one year Special Services Agreement (SSA) or Temporary National Professional Officer (TNP) at NO.A level or Temporary General Service Staff (TGS) mechanism at G.7 level, extendable subject to satisfactory performance, availability of funds, and continuing need for the function.
* SSA remuneration is composite, all inclusive fully taxable. TNP and TGS remuneration is net of tax.
Monthly salary: (Net of tax)
INR 99,000 - - 110,000 * at single rate

This vacancy notice may be used to fill other similar positions at the same grade level.

A written test and interviews may be used as a form of screening

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Notice Cancelled

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