24 October 2016
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The mission of WHO is the attainment by all peoples of the highest possible level of health.
Vacancy Notice No: HQ/12/GMG/FT447
Title: Software Development Engineer (IT) - 3 positions
Grade: NO-B
Contract type: Fixed-term Appointment
Duration of contract:  Two years (initially)
Date: 20 November 2012
Application Deadline: 17 December 2012 Vacancy Filled
Duty Station:  Kuala Lumpur, Malaysia
Organization unit: HQ/GMG General Management (HQ/GMG) /
HQ/ITT Information Technology and Telecommunications (HQ/ITT)
Business Solution Services (BSS)
Within the World Health Organization's (WHO) General Management Cluster (GMG), the ITT department provides high quality and cost effective Information and Communications Technology (ICT) services which assist WHO in achieving its mission of health for all.

The objective of the Business Solution Services (BSS) unit is to provide a highly customer-focused,
cost-effective partnership with its end users in order to better assist in the management of WHO's application and data needs (present and future).
Description of duties:
Reporting to the BSS Delivery Manager, and as a member of the BSS team, the incumbent is a software engineer who works individually or within a team, developing, supporting and maintaining business applications. He/she contributes to the software development projects by providing technical expertise and develops application architectures and enforces development frameworks. The incumbent will be required to work with other IT professionals, in particular with Client Services Leads and Specialists within the BSS team.

The incumbent:
-Participates in the system analysis and design phases of software development projects;
-Provides engineering estimates;
-Develops and maintains software components, including reports supporting business functions as required;
-Assures the quality of developed components and adherence to common standards and framework;
-Creates test plans and perform testing on developed applications;
-Provides and maintains technical documentation for developed applications;
-Provides on-going user support, troubleshoots / identifies cause of problems in the deployed applications / environments;
-Provide technical consultation as required;
-Performs other duties as required.
University degree in computer science, engineering, information management, or related discipline.

- A Microsoft certification of MCP or MCTS
- ITIL certification
- PRINCE2 or another Project Management certification
WHO Core competencies:
1. Producing results
2. Moving forward in a changing environment
3. Communicating in a credible and effective way

-Solid knowledge of software and user support, as well as Web application support;
-Excellent knowledge of client/server and web development tools, in particular: .NET framework, Visual Studio, ASP.NET;
-Solid knowledge in using World Wide Web related tools, e.g.browsers, publishing tools, IIS, etc.;
-Solid knowledge of database management systems, database programming tools (such as SQL PL/SQL, MS Access), and data integration tools (such as MS DTS, SSIS);
-Solid Knowledge of OAD concepts and software engineering best practices;
-Committed to quality and good customer orientation, good interpersonal skills, a willingness to help others;
-Excellent communication skills in a Customer Service Environment.
At least 2 years of position-relevant experience in software engineering and application management function over a diverse set of platforms including:
-MS SQL Server and ASP.NET using C# or VB.NET;
-some experience on VBScript, JavaScript or Ajax.

-Practical experience in Classic ASP;
-Practical experience in reporting development using MS Reporting Services;
-Practical experience in SharePoint platform development;
-Experience in end-user support and customer-relationship management;
-Practical experience in IT service delivery and IT service-level management;
- Practical experience in system analysis and design, user requirements, application development lifecycle.
Expert knowledge in English both written and spoken.

Knowledge of French would be an asset.
Additional Information:
Only candidates under serious consideration will be contacted.
This vacancy is open to Malaysian nationals only.
Other similar positions at the same level may be filled from this Vacancy Notice.
Annual salary: (Net of tax)
MYR100,600. - exempt of tax at single rate

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: The system provides instructions for online application procedures.
All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Vacancy Filled

This vacancy is shown for viewing only. It is not currently open for applications
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